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Customer Service Representative

Auckland Airport, New Zealand

Reference: 5204648

The Why...

You thrive on providing outstanding customer service, you love the challenge of a fast paced environment, along with understanding the metrics and motivations needed to manage an awesome customer services team.

You're already an experienced Customer Service Representative and you're ready to take on a new role with our team at Fliway. We're one of the largest fully integrated logistics providers operating in New Zealand, offering our customers solutions from international freight to warehousing and domestic delivery to both businesses and homes.

Internationally, we are part of the wider Yang Kee Logistics Group. You will also like the fact that we pay competitively, offer scope for advancement, have a great CS team, and we're located close to Auckland Airport with parking and onsite cafeteria - meaning this Monday to Friday role is perfect for you.

The What and Who...

Reporting to Customer Service Manager, you'll be providing general customer service by taking calls from the 0800 Fliway queue, CS emails, or other tasks as directed.

You will be happy and passionate in developing a proactive relationship with Customer Accounts, able have a clear understanding of the customer business needs and objectives, and provide sound solutions to their enquiries. This means that you have a great phone manner and professional email communication skills.

We are looking for someone who is experienced within the freight forward industry in either imports or exports and skilled to use CW1, and you need to be a good problem solver, strong on attention to detail, good at numerical and analytical ability, and able to multi-task. Along with this, you are a strong communicator and team player, who stays calm when the pressure gets turned up. Plus, you don't mind jumping in and helping out as we're practical sort of people in Transport and Freight industry.

Ultimately you never lose sight of the customer experience and you take pride in ensuring we deliver our promise.

The How, When and Where...

So, if this sounds like the place and position for you, APPLY ONLINE NOW! Only online applications are accepted.

Please note as a standard recruitment process - you must be able to go through a Ministry of Justice check, pre-employment drug screening and ACC check to be considered for this position.

For more details on the position or any enquiry, please email to

Applications Close: 27 Sep 2020