Client Operations Support
You thrive on juggling multiple priorities, delivering excellent customer service and managing to work to deadlines. You love the challenge of a fast paced performance environment, and you understand the importance of customer service and know how to influence others so you can achieve in your role.
You're motivated, practical and you're already good at what you do but you're ready to take on a new role with our team at Fliway. We're one of the largest fully integrated logistics providers operating in New Zealand, offering our customers solutions from international freight to warehousing and domestic delivery to both businesses and homes.
You also like the fact that we pay competitively, offer scope for advancement, and we're located close to Auckland airport with parking - meaning this Monday to Friday role is perfect for you.
The What and Who...
Reporting to the Client Operations Team Leader as part of a high-performing team, you'll be the key point of contact for assigned accounts, ensuring all customer enquiries are actioned in a professional manner within the agreed timeframe and up to the service standard. You are responsible for developing a pro-active relationship with nominated Key Customer Accounts and a clear understanding of the business needs and goals for these customer accounts. You will also support the wider business dealing with a wide range of stakeholders in the pursuit of success for both the internal business and nominated Key Customer Accounts.
Previous working knowledge of transport, freight or logistics will definitely be a bonus, but the core requirements of this role mean that you've got awesome adaptability - embracing new practises and responding positively to change, attention to detail, a great customer style, strong communication skills and you thrive when delivering under pressure.
What's more, you'll be proficient at Microsoft Office applications, excellent at Excel and be a quick learner in other relevant systems, teamed with having strong problem-solving and analytical skills.
Ultimately you never lose sight of the customer experience and you take pride in ensuring we deliver our promise.
We are looking for someone with a bright personality who has the ability to build and maintain effective relationships with a range of stakeholders in the position.
The How, When and Where ...
So, if you are ready for a new challenge in a fast-paced environment then this is the opportunity for you, APPLY now! (only online applications are accepted)
Please note as a standard recruitment process - you must be able to go through a Ministry of Justice check, pre-employment drug testing and ACC check to be considered for this position.
To apply for this vacancy, you MUST be a New Zealand citizen, resident or have already secured the right to work in New Zealand and therefore hold a valid visa.